Implementasi Kebijakan DIKLATPIM IV Pola Baru dalam Meningkatkan Kualitas Pelayanan Publik di Pemerintah Provinsi Gorontalo

Irfan Ibrahim

Abstract


The low quality of public services in government agencies becomes a challenge for all Autonomous Regions, especially the Regional Government of Gorontalo Province in increasing public satisfaction. Policy Implementation of Diklatpim IV Pola Baru is expected to increase the competence of Civil Servants in order to improve the quality of public service.

This research was conducted in Gorontalo Province aims to know how influence of policy implementation of Diklatpim IV Pola Baru to public service quality.

The research method uses quantitative design with explanatory method. Data collecting using questionnaire technique which 84 respondents obtained by stratified random sampling from population which amounted to 520 units.

Data analysis using Partial Least Square (PLS) with SmartPLS 3.1 software to test the measurement model and to know the significance of Policy Implementation of Diklatpim IV Pola Baru to Quality of Public Service.

The result showed that the loading factor of Policy Implementation of Diklatpim IV Pola Baru to Quality of Public Service was not significant at 5% because the value of T-Statistic under the value of t table 1,96. Similarly, the value of P-Value 0,546 higher than the value of significance P-Value <0.05 and coefficient value 7,9% only, so that the hypothesis H0 accepted, H1 rejected.

Thus, it can be concluded that although the level of Policy Implementation of Diklatpim IV Pola Baru is high and the level of public service quality is also high but Policy Implementation of Diklatpim IV Pola Baru has no significant effect to the Quality of Public Service.

Keywords


Implementasi Kebijakan; Pelayanan Publik, DIklatpim

Full Text:

PDF

References


Abdussamad, Zuchri. 2016. Kompetensi Aparat Dalam Pelayanan Publik. Yogyakarta: Deepublish.

Basir, Muh. Askal. 2016, Pengaruh Pendidikan dan Pelatihan, Motivasi Kerja Terhadap Kualitas Pelayanan Dinas Kependudukan dan Catatan Sipil Kota Baubau. Jurnal Ilmu Pemerintahan Universitas Muhammadiyah Buton, Vol. 1 No.1 Edisi April 2016, Hal.105.

Dwiyanto, Agus. 2005. Mewujudkan Good Governance Melalui Pelayanan Publik. Yogyakarta: Gadjah Mada University Press.

Edward III, George. 1980, Implementing Public Policy. Washingthon DC: Congressional Quarterly Press.

Kadji, Yulianto. 2008. Implementasi Kebijakan Dalam Perspektif Realitas. Tulung Agung: Penerbit Cahaya Abadi.

____________, 2015. Formulasi Dan Implementasi Kebijakan Publik. Gorontalo: UNG Press.

LAN RI, 2015. Kumpulan Peraturan Tentang Pedoman Penyelenggaraan Pendidikan dan Pelatihan Kepemimpinan. Jakarta: Lembaga Administrasi Negara Republik Indonesia.

Lovelock, Christoper H. 1992. Managing Service: Marketing. Operations and Human Resources. New Jersey: Prentice Hall. Englewood Cliffs.

Moenir. 2000. Manajemen Pelayanan Publik. Jakarta: Bina Aksara.

Muhadi 2017. Pengaruh Tingkat Pendidikan, Pelatihan dan Pengalaman Kerja Terhadap Peningkatan Kinerja Pelayanan Kepala Urusan di Desa (Studi Pada Desa se Kecamatan Natar Kabupaten Lampung Selatan). Tesis: Magister Ilmu Pemerintahan. Bandar Lampung: Universitas Lampung.

Ombudsman RI, 2016. Ringkasan eksekutif hasil penilaian kepatuhan terhadap standar pelayanan dan kompetensi penyelenggara pelayanan sesuai UU No 25 tahun 2009 tentang pelayanan publik. Jakarta: Ombudsman Republik Indonesia.

Parasuraman et. al. 1985. A conceptual model of service quality and its implication. Journal of Marketing, Vol. 49, Fall, pp. 41-50.

Rasyid, Ryaas. 1998. Desentralisasi dalam Menunjang Pembangunan Daerah. Jakarta: Pustaka LP3ES.

Tjiptono, Fandy. 2003. Prinsip-Prinsip Total Quality Service. Yogyakarta: Penerbit Andi.

____________,. 2005. Service Management, Mewujudkan Layanan Prima. Yogyakarta: Penerbit Andi.




DOI: http://dx.doi.org/10.31113/jia.v15i2.175

Refbacks

  • There are currently no refbacks.




Copyright (c) 2018 Jurnal Ilmu Administrasi : Media Pengembangan Ilmu dan Praktek Administrasi

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

Jurnal Ilmu Administrasi Indexed by:

    

 

@2017-2018

Jalan Cimandiri No. 34-38 Bandung

Laman: http://stialanbandung.ac.id/

Powered by OJS.